General Returns Policy of E & B 

The following general returns policy applies to all items sold on E & B All items with the logo on the product detail page are fulfilled by E & B (FBO). All info items are seller fulfilled.

In general, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:

Was delivered in a physically damaged condition

Has missing parts or accessories

It is different from what was ordered

Is no longer needed (not all items may be eligible)

Products marked as "non-returnable" on the product detail page cannot be returned. View the full list of non-returnable items.

All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories, and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.

Only Fulfilled by E & B  (FBZ) items may be eligible for replacement. In general, all returnable products can be returned for exchange or a refund within 21 days for local orders and 30 days for international orders placed online.

If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device before returning it. E & B shall not be liable in any manner for any misuse or usage of such information

Some items may not be eligible for return if you "no longer need them" (including cases of buyer's remorse, such as incorrect model or color of the product ordered, or incorrect product ordered).

About Items That Can't Be Returned

This page has a list of items that are not eligible for returns as per the E & B returns policy. If the item isn't returnable, you will see a message about it in the Returns Support Center.

Category

Items That Can't be Returned

Adhesives & Sealants

Adhesives (all liquids), hazardous materials, and lubricants.

Automotive

Lubricants, greases and oils, shampoos, waxes, polishes & other liquid, aerosols & perfumes, car tires

Baby

Breast pads and shields, breast milk containers, nursing covers, baby grooming products, baby washes, shampoos, skincare, wet wipes, diapers and nappies, soothers and teethers, feeding-related products like bottles, bottle sets, and nipples.

Beauty

Hazardous materials (fragrances, nail colors, deodorants, hairsprays), cleansers, shower gels, soaps, hair loss products, shampoos and conditioners, styling gels and hair colors, lipsticks, lip balms, and lip gloss, eye care and eye makeup, creams, moisturizers, and body lotions, other hygiene items.

Clothing & Accessories

Lingerie, dinnerware, and other apparel are labeled as non-returnable on their product detail pages.

Grocery & Gourmet

All items are included in these categories.

Gift Cards

  E & B E-mail Gift Card, E & B Physical Gift Cards, Third-Party Gift Cards

Health & Personal Care

All items included in this category are labeled as non-returnable on their product detail pages and oral care items.

Garden & Outdoors

Seeds and live plants.

Janitorial & Sanitation Supplies

Paper towels, tissues, cleaning chemicals tapes.

Jewelry

Gold Coins / Gold Mechanics / Gold Chips / Gold Bars.

Movies & TV Shows, Music

All items are included in these categories.

Mobile Accessories

Screen guards, screen protectors, and tempered glasses.

Musical Instruments

Wind instruments, Harmonica/mouth organ.

Pet Supplies

Pet food supplies, harnesses, aquarium supplies, pet shampoos/ conditioners.

PC Components

All PC components are listed as "Components" under the Computers and Accessories category.

School Books Bundle

All Textbook bundles, Notebooks, and Stationery bundles are labeled as non-returnable on their product detail pages.

Software

All software products are labeled as non-returnable on their product detail pages.

Sports, Fitness & Outdoors

Aerobic training machines like treadmills, exercise bikes, home gyms/ multi gyms, massage machines, all inner apparel, socks, gym supporters and guards, table tennis tables, billiards/ pool/ snooker/ other large game tables, all bicycles, punching/boxing bags

Video Games (Console Games and PC Games)

All console games and PC games are labeled as non-returnable on their product detail pages.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 14 days from the delivery of the product. E & B reserve the right to change this return policy from time to time.